Insurance
Insurance claims processing made simple with Genus.
Insurance management encompasses a multitude of stakeholders, insurance products, claim types, and regulations.
Genus streamlines the insurance cycle, covering claim settlements, customer interactions, and other processes. Seamless integration enables you to automate core system processes and use standard services from national institutions like finance industry associations, official Register Centre, public roads administration, and more.
Benefits of no-code in insurance
Reduce claims processing time by 50%
Genus allows businesses to combine automated processes and manual handling, facilitating the partial automation of complex claims and reducing claims processing time.
Empower your core system instead of replacing it
Let Genus create applications that adhere to current standards on top of your core system at a fraction of the cost of replacing it.
Digitize customer interaction
Increase online insurance claims submissions and maintain customer communication through self-service portals rather than phone and email.
Combat insurance fraud
Genus’ claims processing solution is an industry-standard that assists leading Nordic businesses in combating insurance fraud. It provides a comprehensive solution containing everything needed for a complete process.
Utilize public common services
Genus allows you to leverage finance industry associations, company register centers, public road administration, and other public entities without relying on costly dedicated API services.
Supports data retention policies
Genus enables you to set data retention rules for all data fields in your application, ensuring compliance with privacy regulations while retaining non-sensitive data for statistical and archival purposes.
KYC screening
Avoid transferring customer data to external parties for customer list screening. Instead, use an in-house screening engine to daily screen customer lists against sanction lists, politically exposed person (PeP) lists, and other relevant lists.
Automate Health Declaration Form Processing
Automate the processing of health declaration forms requiring manual handling through integrations with internal systems such as customer systems, sales systems, core systems, and external systems like public registries.
Simple Questionnaire Management
Keep track of the questions posed to each customer for various types of claims. Make changes to the questions without IT involvement.
Create applications for insurance
Complete solution
Claims processing
While straight-through processing (STP) is the goal for many, combining manual claims processing with process automation reduces processing time significantly for the most complex and time-consuming claims.
Health assessment
Health declarations
Create a comprehensive solution for processing health declaration forms, from submission to approval or denial. Keep health data secure and comply with health standards using Genus.
Complete solution
Insurance Claims Submission Forms
Create interactive submission forms for all types of claims with validation to ensure customers provide accurate information, reducing the likelihood of missing essential details after submitting a claim.
Automation
Straight through processing - STP
Seamless automation accelerates claim processing, ensuring accuracy, reducing manual intervention, and expediting settlements for satisfied customers and more efficient operations.
Case management
Recourse
Provide support for recovering money from third parties as part of the claims process. Incorporate the process into a system to achieve a higher recovery rate.
Case management
Questionnaire management
Establish a generic questionnaire management system for customer inquiries. Introduce new claim types quickly by creating new submission forms.
Customer portal
Self-service
Customers often want to know the status of their claims. Allow them to track their claims and communicate directly with claims adjusters. They should also have access to historical claims.
Case management
Document handling
Genus includes built-in document management through cloud storage for storing physical documents and file management as an integral part of applications. Open, edit, split, scroll, save, and close all types of documents associated with a claim.
Automation
Automated e-mail handling:
Establish rules for incoming emails to shared mailboxes, ensuring that emails are automatically assigned to the correct claims based on their content.
Case management
Insurance investigation
Replace Excel and Word documents with a claims processing system for investigating suspicious insurance claims. This enhances control over investigations, maintains a log of past cases, allows for alerts from external partners, and includes blocklists.
Security in insurance
Authentication
Integrate with Microsoft Entra ID and other authentication protocols. Verify support for your two-factor authentication mechanisms.
Validation
All constraints, validations, rules, and security must be enforced on the server side, while UX convenience and nice-to’s can be added on the inherently untrustworthy client.
Audit trail
Maintain an audit trail that logs all vital Create, Read, Update, and Delete (CRUD) database operations. Store these logs in a persistent database.
Use permissions and privileges
Use permissions and privileges to specify allowable actions and accessible data. Ensure the platform accommodates security groups and configuration of both users and groups.
Selected experts in insurance
OLEIV
“ I enjoy the process of replacing old systems step-by step.”
YANN
“I love to set up processes that help companies fight insurance fraud.“
ANNA
“ I enjoy automating manual tasks to reduce processing time.”
ANDREAS
“I am passionate about Universal Design, a service is better when it is accessible for all.“
Connect with an expert
Case study - Storebrand
Cut claims handling time by 50%
Storebrand uses Genus as a no-code application development platform to cut claims processing time in half through automation and optimization.
Case study - Tryg
Increased quality of investigation
Investigation of insurance fraud is a complex process, and the volume of cases is ever-increasing. Good support from a case management system is therefore essential to ensure high-quality investigations.
Case study - Gjensidige
Fights insurance fraud
“We now have a system that is adapted to our methods, and that can easily change when needed.”
-Ole Hermansen, Head of Investigation Unit at Gjensidige.